Returns & Exchange
How to Return or Exchange an Item
You can return items for a refund or exchange within 28 days of receipt using our returns portal.
- Start Your Return: Once you’ve entered your details and selected your return/exchange options, the system will generate a label. For faulty items or order issues, please contact info@bostonclothing.com first.
- Prepare Your Parcel: Securely pack your item(s) with all labels attached and in their original packaging. Print the label (or use the QR code at your local post office) and attach it to your parcel.
- Drop Off: Take the parcel to your nearest Post Office or arrange for a Royal Mail collection (if available in your area).
Important Information:
- Return conditions: All items must be returned in an unworn condition with all the original packaging and tags present.
- Exchanges: There is no additional charges for exchanges. We will send the new item to your original shipping address unless specified otherwise. If out of stock, we will offer an alternative or a refund.
- Returning exchanges: You can return your original paid order for one exchange. If you then need to return the exchange order you will not be able to do a second exchange, you will need to return for a refund and place a new order.
- Store Credit: If you choose to receive store credit instead of a refund, you’ll get a 10% bonus added to your credit, giving you more to spend on your next purchase.
- Refunds: A £4 fee will be deducted from your refund if you use our returns label. “Protect My Order” fees are non-refundable.
Processing and Notifications:
- Parcels may take a few days to arrive back with us. Returns are usually processed within 5 working days of receipt, however, during busy periods this process may take longer.
- Exchanges will be shipped as soon as possible once we receive the returned item. If stock is unavailable, we will notify you via email.
You can track your return using the provided tracking number and will receive an email confirmation when your refund or exchange is processed.
International Customers:
If you are returning items from outside the UK, please visit our International Returns and Exchanges page for specific instructions and information.
Need Help?
For questions or assistance, contact us at info@bostonclothing.com.
At Boston Clothing, we want you to be completely satisfied with your purchase. If you’re not, we offer a 28-day return policy for refunds.
How to Return an Item
You can use our returns portal to request a refund. Please note that exchanges are not currently available for international customers. If you would like a different size, colour, or item, you will need to place a new order.
- Start Your Return: Enter your order details and select the refund option.
- Prepare Your Parcel: After completing the portal process, securely pack your item(s) with all labels attached and in their original packaging.
- Ship Your Parcel: Arrange and pay for your return shipping. We recommend using a tracked courier service to ensure safe delivery back to us.
Return Address:
Boston Clothing, Birmingham, 10 Eyre Street, B18 7AA.
Important Information:
- Return conditions: All items must be returned in an unworn condition with all the original packaging and tags present.
- Refunds: Refunds are usually processed within 2 working days of receiving the returned item.
- Exchanges: International exchanges are unavailable at this time. To exchange an item, please place a new order and return the original item for a refund.
- Store Credit: If you choose to receive store credit instead of a refund, you’ll get a 10% bonus added to your credit, giving you more to spend on your next purchase.
Need Help?
For questions or assistance, contact us at info@bostonclothing.com.
We’re sorry to hear that you’ve encountered an issue with your item. We aim to resolve any faults as quickly and efficiently as possible.
Option 1: Contact Us (Recommended)
For the quickest resolution, we recommend contacting our customer service team directly before initiating a return.
Please send an email to info@bostonclothing.com with:
- A full description of the fault or problem encountered.
- The following images:
- Full image of the item.
- Close-up image of the fault/problem.
- Both sides of the inner care label (for clothing).
- Soles (for footwear).
Resolution Options
If the issue is deemed a manufacturing fault, we will offer a replacement or store credit if a replacement is not available. Please let our team know your preference when you contact us.
In some cases, we may need to liaise with the brand or supplier, or request the item be returned before we can process the complaint. We will aim to make this process as smooth as possible, and we thank you for your patience.
Option 2: Use the Returns Portal
If you prefer, you can also use our returns portal to process a faulty item return. Once you have completed the portal process, follow the instructions provided to ship your item back to us.
We’ll evaluate the item upon receipt, and if the issue is confirmed as a manufacturing fault, we will proceed with your requested resolution (replacement or store credit).
Need Help?
For questions or assistance, contact us at info@bostonclothing.com.
